Back in November I blogged about our company trialing Kanban, “Let’s all jump on the Kanban” which we have now extended to our Documentation Team – something described by David Joyce as BBC Kanban Flu.
We kind of knew what was really delaying the release of documentation but it’s not until you make it transparent and have real measurements that it becomes something that cannot be ignored any more. As my old boss Mark Suster used to say “we manage what we measure”. This is where I think Kanban System’s greatest strength lies.
With Kanban we realised that while some of our documents are quickly produced, we have 7 documents in progress being “worked on” by 2 technical authors. I say “worked on” because all 7 are in some way being blocked by a developer who needs to provide input of some type. The average number of working days a document has been waiting for a developer is 14 days.
The documents in progress are waste – they offer no value to the business until we have released them to our clients, and this is costing us thousands!
There are three main reasons why this is happening:
